Genzyme Support

In an ongoing effort to assist healthcare professionals who treat patients with Fabry disease, Genzyme is committed to providing comprehensive support services.

Genzyme Medical Information

Genzyme’s Medical Information Department can provide information on diagnostic testing, pharmacovigilance/safety, antibody/plasma GL-3 testing, and Fabry disease. Please call 8am until 6pm EST, Monday through Friday:

1-800-745-4447, option 2 (toll free)
1-617-768-9000, option 2

Submit a medical question to Genzyme Medical Information

Genzyme Care Coordination in the U.S.

With almost 20 years of experience, Case Managers in Genzyme’s Patient and Product Services Department provide free and confidential care coordination, support and services to individuals living with Fabry disease and their healthcare providers.  Genzyme Case Managers are experienced healthcare professionals, employed by Genzyme, including nurses and social workers.  They are committed to helping patients and their healthcare providers connect with available resources that may assist in the diagnosis and management of Fabry disease. 

By referring your patients to a Genzyme Case Manager, they will have access to comprehensive care coordination services that include:

  • One-on-one, personalized case management
  • Information about diagnostic testing options for patients and their families
  • Help to identify insurance coverage or alternative funding options for testing and evaluations related to Fabry disease
  • Disease-related educational materials
  • Information about the Fabry Registry
  • Coordination and exchange of information between patients, their healthcare providers, insurers, and others who play a role in the diagnosis and treatment of their disease
  • Access to other Genzyme resources, including field-based support for patients and their healthcare providers
  • Spanish-speaking Case Managers as well as interpreters for other languages

To learn more about Genzyme’s Care Coordination services or to speak with a Case Manager in your area, please call us today:

1-800-745-4447 (option 3) or
1-617-768-9000 (option 3)
Your Call, Our Commitment

Genzyme offers these Care Coordination services in strict compliance with patient privacy regulations (HIPAA).